Knowledgebase

 Can I get a printed version of my invoice?

To print an Invoice, please log on to your Client Area > Click on Billing > My Invoices...

 Can you send me an SMS reminder about my bill?

Yes of course! Please log on to your Client Area > click on Edit Account Details > tick the...

 How can I change the billing period of my renewal to 3yr/5yr/10yr?

If you open a ticket for Billing via your client area to request the change of Billing Period,...

 How do I add a new credit card to my account?

It is possible to add a credit/debit card to your LetsHost account and set it up for automatic...

 How do I change my password for billing ?

Please log on to your Client Area, click on the "Update your Details" button under "Account...

 How do I change my payment method for recurring invoices?

Once logged on to your client area, click on Billing - My Invoices - View Invoice. In the top...

 How do I change the email address for my account?

To change the email address on file for your account you will first need to login to your...

 How do I move the billing of an account, domain or hosting to someone else?

Please open a ticket in Billing to request the transfer of a domain to another account.  We will...

 How do I set up an account?

To set up an account with LetsHost, you simply need to place an order. When your order is...

 How will I receive my invoices?

All correspondence is done via email with LetsHost. Please make sure the email address on your...

 I cannot contact the account holder, how do I proceed as I need access?

Please contact our billing team by Open a Ticket at billing@letshost.ie explaining the situation...

 I have received an email/letter from a 3rd party offering to renew or transfer my domain.

This is more than likely SPAM. You can discard these emails. If you are still concerned, please...

 I wish to gain access to my Hosting account, but I am not the Account Holder, how do I proceed?

For security reasons, we would require authorisation from the Registered email address on file to...

 I've Lost Access To My LetsHost Account - What Can I Do?

To manage your LetsHost account, this can be done via your LetsHost Client Area.The email address...

 My account is in credit. How can I apply this to my orders?

Please open a ticket in Billing and our Billing team will be able to assist you further with the...

 What are your support hours for billing queries?

Accounts/Billing support is provided via phone and by ticket/email. You can call our Billing...