Sometimes when you are experiencing an issue with email, accessing the email headers will provide some helpful to find the root cause of the issue.
If you have a ticket open with the Support Dept. on the email, you might be asked to provide email headers. Depending on how you normally access your emails, steps to view the email headers will be different for each email client/interface.
For information on understanding the contents of email headers, please visit this link. To view your email headers in Outlook 2016, please see the following steps:
- In the left sidebar, double click on the email for which you would like to retrieve headers. This will display it in its own window
- Click ‘File’ in the top left and then on ‘Properties’
- In the Properties window, the emails header data will be displayed in the ‘Internet headers’ section towards the bottom
- You can copy/paste this information into the Support ticket you have open
If you have any questions on the above, please do not hesitate to 'Open a Ticket' and we will be happy to advise further.