Articles
With your LetsHost billing account, it is possible to add secondary/technical contacts that can...
Can I change my Domain Name?If you registered domain.ie and you would rather have domain.com or mydomain1.ie, then you must...
Can I get a printed version of my invoice?To print an Invoice, please log on to your Client Area > Click on Billing > My Invoices...
Can I get a statement of my LetsHost account?At this time, we do not facilitate issuing a statement of accounts. In your client area, we...
Can I get my invoices posted out to me?We do not issue any invoices by post. All correspondence is done automatically via email. For...
Can I make a PayPal payment direct into your account?To make a payment via PayPal, you must log on to your client area , click on Billing – My...
Can I pay my hosting invoice by cheque?Yes of course. You can make the cheque payable to LetsHost. Our Postal address for billing is:...
Can you send me an SMS reminder about my bill?Yes of course! Please log on to your Client Area > click on Edit Account Details > tick the...
Do I need to pay VAT?Yes, VAT is applicable on all LetsHost products. If you have any questions on the above,...
GDPR - The right to data portabilityUnder article 20 of the GDPR all data subjects have the right to data portability. “The...
GDPR - The right to erasureUnder article 17 of the GDPR a data subject has the right to be forgotten: “The data subject...
How can I cancel my Irish hosting or domain order?To cancel a new order that has been placed, please open a ticket in Billing. Our Billing Team...
How can I change the billing period of my renewal to 3yr/5yr/10yr?If you open a ticket for Billing via your client area to request the change of Billing Period,...
How can I remove my Credit Card details from my account?For convenience, it is possible to set up your LetsHost account on automatic renewal with a...
How can I renew my domain if it states "Past Renewable Period" on my Client area?In general, to renew a domain name once it has past its renewable period, you simply need to pay...
How do I add a new credit card to my account?It is possible to add a credit/debit card to your LetsHost account and set it up for automatic...
How do I cancel my Product/Service?If you wish to cancel a product or service (such as a hosting account), you can do this from your...
How do I change my password for billing ?Please log on to your Client Area, click on the "Update your Details" button under "Account...
How do I change my payment method for recurring invoices?Once logged on to your client area , click on Billing – My Invoices – View Invoice. In the...
How do I change my payment method for recurring invoices?Once logged on to your client area, click on Billing - My Invoices - View Invoice. In the top...
How do I change the email address for my account?To change the email address on file for your account you will first need to login to your...
How do I move the billing of an account, domain or hosting to someone else?Please open a ticket in Billing to request the transfer of a domain to another account. We will...
How do I remove domains I no longer wish to renew/see on my account?To permanently remove Domains/Packages from your account, please open a ticket for Billing via...
How do I renew my domain/hosting service ?Once logged on to your client area via http://www.letshostbilling.com, click on Billing – My...
How do I set up an account?To set up an account with LetsHost, you simply need to place an order. When your order is...
How do I transfer a package/domain to my customer who wants their own account?Please open a ticket with our Billing department to request the transfer of a domain to...
How do I turn on/off the Auto Renew option?If you have a domain that you no longer need to renew, it is possible to disable the auto-renewal...
How to add a User to your LetsHost accountYou can add other people to your LetsHost account to be able to manage all or parts of the...
How will I receive my invoices?All correspondence is done via email with LetsHost. Please make sure the email address on your...
I am looking for a refund?To request a refund, please open a ticket in Billing from your client area and we will be able...
I cannot contact the account holder, how do I proceed as I need access?Please contact our billing team by Open a Ticket at billing@letshost.ie explaining the situation...
I have received an email/letter from a 3rd party offering to renew or transfer my domain.This is more than likely SPAM. You can discard these emails. If you are still concerned, please...
I need my domain EPP/Authorization code for transferring awayWe are sorry to see you go! Can you contact us to let us know if we can help in any way? If you...
I paid by Bank transfer, but the Invoice still shows as Unpaid?If you open a ticket for Billing via your client area, our Billing Team will be able to assist...
I wish to gain access to my Hosting account, but I am not the Account Holder, how do I proceed?For security reasons, we would require authorisation from the Registered email address on file to...
I've Lost Access To My LetsHost Account - What Can I Do?To manage your LetsHost account, this can be done via your LetsHost Client Area.The email address...
Is it possible to set up a direct debit on my account?We do not accept direct debits as a method of payment at this time. However, you can set up a...
My .ie domain application has expired, how can I re-register? (27 days have lapsed)You can open a ticket with New Domain Registrations from your client area to request we re apply...
My Card has been declined. How can I resubmit payment?You can log on to your client area and process payment manually on the Invoice due,...
My account is in credit. How can I apply this to my orders?Please open a ticket in Billing and our Billing team will be able to assist you further with the...
Renew a domain for multiple yearsIf your domain name is coming up for renewal, and you would like to change the number of years...
Single Sign-On - Connecting your cPanel with your Client AreaThe Single Sign-On feature in cPanel allows you to access your LetsHost billing area without...
The contact name on our account has left the company, what do we do?If the person named on the company account is no longer there, we can help you update that...
Transferring domain to another LetsHost accountIf you are looking to transfer the billing of a domain name from your own account in to someone...
What are your bank details for invoice payment?To make a payment by Bank Transfer, please see our bank details below: Account number: 1167...
What are your support hours for billing queries?Accounts/Billing support is provided via phone and by ticket/email. You can call our Billing...
What is domain quarantine and how does it work?A .eu domain will enter Quarantine if no payment has been made on or before the due date of...
What is domain redemption and how does it work?A domain will go into Redemption if payment has not been made 40 days after the renewal date....
Which payment methods do you accept?LetsHost accepts Visa, Mastercard, Visa Debit, PayPal, Bank Transfer, Postal Order and Cheque....