FTP error: '421 3 users (the maximum) are already logged in, sorry'

You can bypass this error by setting up the FTP connection in the Site Manager.

In FileZilla, click on File > Site Manager > New Site and enter in the following settings:

   General Tab:

   Host: [The same IP address/domain name you were using]
   Port: 21
   Protocol: FTP
   Encryption: Only use plain FTP
   Logon type: Normal
   Username: [your FTP username]
   Password: [your FTP password]

   Transfer Settings Tab:

   Transfer mode: Default
   Limit Number of simultaneous connections: Ticked
   Maximum number of connections: 8

If you continue to have issues with connecting to your account via FTP after setting the above in FileZilla, please Open a Ticket to our Support team with a copy of the activity log in FileZilla and the team will be able to check this further for you.

  • ftp, cpanel, filezilla
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