Traceroute is a tool which can show you the path your connection takes when visit a website or connect to a server. It can be very useful in troubleshooting many different problems. To run a traceroute on Mac, please see the following steps:
• Launch the Network Utility. You can find the Network Utility by searching for it in Spotlight and clicking it in the results
• Click the Traceroute tab in the Network Utility
• Enter either the servers IP address or the website URL which you wish to perform a traceroute to and click Trace
• When the traceroute has finished the results will then be displayed.
These results can be used to diagnose connection problems. If you have a ticket open with our Support team, you can send a copy/screenshot of these results in and the team can troubleshoot your issue further
If you require further information/assistance on this, please submit a ticket and a member of the team will be happy to assist further.
