Under article 17 of the GDPR a data subject has the right to be forgotten:
“The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay…”
Exceptions to these requests can be found here: https://gdpr-info.eu/art-17-gdpr/
These exceptions allow for LetsHost as the data controller to refuse such a request under certain circumstances. Per our GDPR statement, we are required to maintain some data for revenue reporting for a period of approx 7 years. We can also retain data where there is an outstanding legal issue.
Please email us at firstname.lastname@example.org if you wish to action your rights under article 17
If you have any questions on the above, please do not hesitate to 'Open a Ticket' and we will be happy to advise further.