Starting from 1st February 2012, we will be introducing a nominal fee for the recovery of any files and/or databases that need restored as a result of issues outside the control of LetsHost.

A fee of €25 + VAT will be charged for all restores from 1st February 2012.  A link will be made available from the CPanel control panel that will take the user to a form where they can request the restore.

Customers can continue to take their own backups using the CPanel backup system and store their files locally on their own computer as needed.  Please remember that LetsHost periodically removes CPanel backups from the web servers in order to preserve available disk capacity.

Any file restores needed between now and 1st Feb will be carried out free of charge.  Please open a new support ticket to request the recovery of any files needed.  Database restores will continue to carry a €25 + vat fee.

Friday, January 6, 2012

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